Reports to: Vice President of Sales & Marketing
Date Revised: June, 2024
RESPONSIBILITIES/ACCOUNTABILITIES:
- The Bid Specialist and Account Manager role develops, maintains, and interacts primarily with bid and RFQ accounts to promote ongoing sales and resolve customer concerns.
- Prepares and submits bids timely and completely to avoid disqualification due to technicalities.
- Conducts new customer setup, to include ordering Certificates of Insurance, completing in-person Site Assessments, gathering W-9s and credit applications, and other requirements as needed.
- Develops relationships with new customers through persistent interactions during the onboarding and initial delivery stages of the contract, and periodically communicates with the customer throughout the contract period to ensure customers’ needs are met.
- Visits customer sites as necessary
- Communicates Alexander Chemical value-added offerings, including Core Values, product specifications, technical services, and marketing support to customers.
GENERAL DUTIES:
- Makes sales calls to prospective customers to determine product needs and bid timeframes.
- Develops bids by obtaining pricing from Pricing Specialist, VP of Sales, or CEO (as needed), and by coordinating with Customer Service or Transportation for freight estimates.
- Maintains current and accurate CRM database to support customer/sales relationships and activities. Database includes:
- Customer contact and price quote information
- Ship-to addresses; and
- Prospecting pipeline for inside and outside sales to utilize with relevant notes.
- Acts as an ambassador for the use of the CRM and assists other employees in training and knowledge of the CRM capabilities.
- Works to create and maintain a sales territory while building new customer relationships.
- Cross train as back-up for the other Bid Specialist and Account Manager(s) when needed.
- Attends safety training and maintains knowledge and adherence to Alexander Chemical’s EHSS standards.
- Performs other duties as assigned or requested.
QUALIFICATIONS:
- Associates level college degree with an emphasis in business or a minimum of 5 years’ experience in sales and/or marketing.
- 3+ years’ experience in the chemical industry is preferred.
- Strong knowledge of products, markets and applications is required.
- Excellent communication skills (both verbal and written) with the ability to communicate sound ideas and solutions intelligently to all facets of a customer organization.
- Changes in technology, applications and sales trends require the individual to strive to maintain an up-to-date knowledge of current technology and strong business acumen.
- Position requires excellent teamwork, negotiation, organizational, communication and computer skills.
- Individual must be a self-starter with a positive attitude.
- Excellent attention to detail and accuracy is very important in this role.
- Must work effectively in dynamic work environment.
- Strong knowledge and previous application of Microsoft Excel, Word, Power Point, and Adobe software.
- Primarily inside sales role with up to 10% travel required.
- Knowledge and experience with Chempax or a similar industry specific ERP system is preferred.
PHYSICAL DEMANDS:
- Must have sufficient mobility to access all areas of the plant site in support of project work. This will involve climbing/descending ladders and stairways. Must be able to legally operate a motor vehicle. Required to wear personal protective equipment in the plant environment, which may include an escape respirator. This position may require prolonged periods of sitting at a desk and working on a computer.
Alexander Chemical Corporation is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, genetic information, membership in an employee organization, parental status, military service, or other non-merit factor.
Physical Address: 7593 S. First Road, Kingsbury, IN 46345
Mailing Address: 7593 S. First Road, La Porte, IN 46350